Kangaroo
™
924
Enteral Feeding Pump
Troubleshooting Guide
15 Hampshire Street
Mansfield, MA
02048
1-800-962-9888
508-261-8000
www.covidien.com
SYMPTOM PROBABLE CAUSE CORRECTIONS
Flow Error
Alarm
(FLo Err)
Feeding container is empty.
Feeding tube or feeding set
tubing is occluded.
Drip chamber is improperly
placed in pump.
Drip chamber walls are coated
with feeding formula.
Sensors in upper drip chamber
guide are blocked or dirty.
Drip chamber is too full.
Refill feeding container. If bag has been in use for 24 hours,
replace.
Locate point of occlusion and correct. Note: occlusion may
occur upstream or downstream from pump. Check to make
sure roller clamp on feeding set tubing is open. Check the
patency of feeding tube.
Check to make sure drip chamber is properly “locked” in
position in drip chamber guide.
Check to make sure formula is not preventing sensors from
proper operation. If formula cannot be removed from inside
walls of chamber via chamber manipulation, replace set.
Check to make sure sensors are free of dried formula.
Remove any deposits by using a cotton swab dampened
with warm soapy water.
Low
Battery
Alarm
(Lo bAt)
Battery has been run down
below point of maintaining
accuracy of pump.
Plug pump power cord into wall outlet.
Hold Error
Alarm
(HLd Err)
Pump has been left in the hold
mode for over 5 minutes.
Press to silence alarm, then press again to stop
flashing, then press again to restart pump.
No Set
(LoAd SEt)
Pump set has been improperly
placed onto pump.
If "dots" appear with message;
too much ambient light
Check to make sure only a Kangaroo 924 Pump Set has
been placed onto the pump.
Check to make sure that the optical safety sensor on pump
set has been properly positioned into the safety sensor lock on
pump. Make sure there is no water or other contaminants
on the safety sensor or safety sensor lock window.
Move Pump away from bright light.
System
Error Alarm
(SYS Err)
Rotor is not turning while
pump is running.
Rotor is turning but is not
detected by rotor sensors.
Return pump for technical service.
Return pump for technical service.
No Audible
Alarm
Battery is fully discharged.
Alarm circuitry failure.
Charge battery for a minimum of 12 hours.
Return pump for technical service.
START
HOLD
START
HOLD
START
HOLD
COVIDIEN,COVIDIENwithlogo,Covidienlogo,
positive results for life
and Kangaroo are
U.S. and/or internationally registered trademarks of Covidien AG.
©2009 Covidien.
H6201-5M-1209
(1 pages)
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